Shipping Policy

At Tristan DIY, we are committed to providing reliable and efficient shipping for all of our customers worldwide. Please review the details of our shipping process below.

1. Shipping Costs

• Shipping costs are calculated at checkout based on the delivery address. The exact cost will be displayed before you complete your order.
• Shipping fees may vary depending on your location and the size of the order.

2. Delivery Times

• We strive to deliver your order as quickly as possible. Delivery typically takes between 5 to 7 business days from the date your order is processed.
• Please note that delivery times may vary depending on your location and any unforeseen circumstances such as customs delays or local holidays.

3. Order Processing

• All orders will be processed within 1-2 business days of receipt. After processing, your order will be shipped to the address you provided.
• You will receive a tracking number once your order has been dispatched. Please note that tracking may not be available for all regions immediately.

4. Worldwide Shipping

• We proudly offer worldwide shipping, allowing us to serve customers globally. No matter where you are, we aim to bring our products directly to your doorstep.
• Shipping restrictions may apply to certain regions, in which case we will notify you if your address is not eligible for shipping.

5. Cash on Delivery (COD) Payment

• We only offer Cash on Delivery (COD) as our payment method. Payment will be collected in cash at the time of delivery. No other payment methods are available.
• Please ensure you have the exact amount of cash ready for the delivery driver at the time of delivery.

6. Delivery Issues

• In case of any issues with your delivery (e.g., delays or damaged goods), please contact our customer support team immediately. We will do our best to resolve the situation.
• If the delivery address provided is incorrect or incomplete, the customer is responsible for additional shipping charges that may arise from re-shipping or returning the order.

7. Shipping and Handling Times

• Shipping handling may take additional time during peak seasons, promotions, or unforeseen delays. We encourage you to place orders ahead of time to ensure timely delivery.
• Customers will be notified of any major shipping delays.

8. Customs and Import Duties

• For international shipments, please be aware that customs fees, taxes, and import duties may apply depending on the destination country. These charges are the responsibility of the customer.
• We recommend checking your local customs regulations before placing an order to avoid unexpected charges.

9. Contact Us

If you have any questions or need assistance with your order or shipping process, please feel free to contact our customer support team at: [email protected].